Refund policy
Returns & Refund Policy
Custom Apparel & Accessories
All apparel, hats, and accessories are made to order and fulfilled through our print on demand partner. Because of this, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
We will replace or refund items at no cost to you if:
- The item arrives damaged or defective
- There is a printing error (wrong design, misprint, or color issue)
- You received the wrong item
To be eligible, you must contact us within 30 days of delivery with your order number and photos of the issue. We'll make it right with a replacement or full refund — no need to return the item.
Exchanges
We do not offer direct exchanges. If you'd like a different size or style, please place a new order.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days.
Questions?
Reach out to us at info@immabeoutside.com — we're happy to help.